Let us customize a complete outsourcing process that will:

• Elevate your customer service
• Protect your valuable client relationships
• Increase your cash flow
• Lower your Days Sales Outstanding
• Reduce write-off accounts

Avadanian & Adler will immediately attempt to identify and resolve any and all issues related to late payment. Using the highest protocols of professionalism, we contact your clients for you, remaining completely transparent throughout the process. Identifying ourselves as representatives from your company rather than as a collection agency allows us to gather information and, in most cases, get you paid well before an account ever becomes a collection situation. For just a few dollars per account, we will work with your clients to seamlessly resolve customer service and billing issues that may be delaying payment such as invoice problems, pricing discrepancies, disputes and complaints, unauthorized discounts, misapplied payments, warranty issues and more.

We will help you understand changes in payment patterns and other indicators that will "flag" accounts before they even become delinquent. Then we'll customize a process for your business that allows us to quickly determine whether each account is a customer service issue or a collection issue. We will send out a series of Customer Service letters to your clients and include follow up phone calls, if desired. You can choose to have your clients respond directly to you or we can set up a toll-free 800 number and field the calls for you. We will work with your clients on a one-to-one basis and report our findings back to you. At that time, we will be able to determine the true status of each account and recommend the action you should take to resolve any issues now, rather than waiting for it to age into a collection account. Our goal is to identify valid issues and take action that allows you to get paid faster and avoid "turning over" accounts for collection.